Return & Refund Policy

As a curated marketplace, returns are processed in coordination with respective sellers.

1. Return Window

Returns may be requested within 7 days of delivery.

2. Eligibility Criteria

To qualify for return:

• Product must be unused

• Original packaging intact

• Tags & accessories included

• No visible damage

3. Return Process

Customers may:

• Initiate return via account dashboard

OR

• Contact support@thiri.co

Once approved, reverse pickup will be arranged by the seller or logistics partner.

4. Quality Check

Returned items undergo seller quality inspection before refund approval.

5. Refund Timeline

• Refund initiated within 3–5 business days after approval

• Credited to original payment method

• Bank processing may take additional 3–7 business days

6. Non-Returnable Items

• Gift cards

• Customized products

• Clearance or final sale items

7. Marketplace Disclaimer

THIRI™ facilitates returns between buyers and independent sellers and does not hold inventory directly.

That line is legally important for your model.